How are you managing social distancing?
To keep our guests and team safe, there’s a one-way route for guests, fewer people for more space, and signs throughout the rainforest to keep guests a safe distance apart at all times. We've set up hand sanitiser stations and we're only taking contactless payments. We’ll also be on the ball with extra cleaning – keeping hands and surfaces washed and washed again, and freshly scrubbing clubs and balls for every golfer.
It's masks on to come in and we’ve also put rainforest parties and events on hold for now.
Do I need to book online?
What are the rules on group sizes?
How are you protecting your team members?
All the changes we’re making in our jungle are to keep our team safe as well as our guests, from hand sanitiser stations and regular hand washing, to social distancing, Perspex screens at reception and making every payment contactless.
Our team will also be wearing face coverings as well as our guests. Behind our reception desk and bar, we also have floor markers to help team members keep their distance.
Can I book a party or event date beyond June 21st?
Do you offer food and drink?
Yes, and lots of
it. Pizza Cabana is open every day from Midday and 11am at the weekends. The
Thirsty Toucan bar and Rainforest Roast Café are open all week too, serving up
tropical cocktails, mocktails, cracking coffee, sweet treats and more.
We’re serving safely,
with our team carefully following social distancing guidelines. We’re only
taking orders from tables, which are spaced a safe distance apart. Our menus
and condiments are made available when our guests ask for them.
Will the team be wearing PPE during my visit?
Yes. Our team members will be wearing face coverings. They’ll wear them at all times while they’re on site, unless they have an exemption or they’re sitting down at a table to eat or drink.
I had a gift card that expired. What should I do?
Keep it and bring it with you. We will honour all gift cards which expired during our temporary closure until 31st August.
How are you limiting large gatherings?
Do I need to wear a face covering before visiting?
It remains a
legal requirement for members of the public to wear face coverings in an expanded group of destinations, including indoor entertainment venues like
Guests aged 11 or
over must wear a face covering before entering, when walking around and when
playing mini golf. You don’t need to wear a face covering when sitting in The
Market area (i.e. eating or drinking).
If you're exempt from wearing a mask, please let a member of our team know.
Do I need to book a table to play mini golf?
Does every guest within my group need to scan the NHS QR Code or leave their contact details?
Yes – every guest over 16 will be required to scan the NHS QR code or give their contact details to our team at the entrance or reception
Are there any guests or visitors who are exempt from scanning the NHS QR code?
The following are exempt from needing to scan the NHS QR code;
- Police Officers
or Emergency Responders on duty
- Anyone making a delivery or collection
- Anyone who does not have the mental capacity to do so
Do I need to scan the NHS Test and Trace QR Code to visit Treetop?
The health & wellbeing of our team & guests comes first. It's a mandatory requirement for guests visiting hospitality venues, such as Treetop, to scan the NHS QR code or provide their contact details. All guests over 16 will be required to do so. You'll be unable to play mini golf or remain on site without doing so.
Do I have to be sat at a table to order food & drink?
Do you have to order a substantial meal in order to grab a drink?
Is there still a 10pm curfew in place?
Do you take cash payments?
Before I visit
Do I need to pre-book?
When can I visit?
Monday to Wednesday from 11am-10pm
Thursday to Friday from 11am-11pm
Saturday from 10am-11pm
Sunday from 10am-10pm
Open from 10am (Mon 31st May - Sun 6th June)
Who can play mini golf?
Anyone can play our courses. We pride ourselves on having something for everyone, whatever your age or ability.
What’s the minimum age to play?
Will someone explain the rules before we tee off?
How many mini golf courses do you have?
Can I choose which course to play?
How long will the game last?
What's the latest I can swing by for a game?
last entry time to play two courses is 45 minutes before closing, and for one
course, it’s 15 minutes.