Reopening on Thursday 9th July
FAQs

Coronavirus (Covid-19)

How will you be managing social distancing when you reopen?

To keep our guests and team safe, there’ll be a one-way route for guests, fewer people for more space, and signs throughout the rainforest to keep teams at least one metre apart at all times. We've set up hand sanitiser stations, too, and we're only taking contactless payments. We’ll also be on the ball with extra cleaning – keeping hands and surfaces washed and washed again, and freshly scrubbing clubs and balls for every golfer.

We’ve also put rainforest parties and events on hold for now.

How will you be limiting large gatherings when you reopen?

We’ll have a Treetop Host waiting at the entrance to welcome you. They’ll make sure there’s only a limited number of people in the rainforest at any one time.

Will we need to book online?

Nope, just turn up and tee off. If it’s a busy time, you may need to queue while our Treetop Host makes sure there aren’t too many people in the rainforest. But they’ll let you know if you need to wait.

Will your opening hours change?

Yes. For now, we'll be opening from 10am every day and closing 9pm Sun-Wed and 10pm Thurs-Sat.

Our family/group is more than four people. Will we be able to play?

Yes! We’ll just ask you to split into teams of four or less, and play the course one after the other.

Why are you closed?

Following the government’s announcement on March 17th about limiting social contact to help fight COVID-19, we felt temporarily closing was the right thing to do. The health and wellbeing of our guests and jungle team always comes first.

When are you reopening?

As it stands, we’re set to reopen our jungle on Thur July 9th.

Will you be taking cash payments?

Not right now. To help keep our guests and team safe, we’re only taking contactless payments.

How will you be protecting your team members when you reopen?

All of the changes we’re making in our jungle are to keep our team safe as well as our guests, from hand sanitiser stations and regular hand washing, to social distancing, Perspex screens at reception and making every payment contactless. Behind our reception desk and bar, we'll also have floor markers to help team members keep their distance.

Will I be able to book a party when you reopen?

Not yet. We’re paying close attention to government announcements and updates, and while social distancing is still advised, we don’t feel it would be right to host events in our jungle.

What do I do if I have a party booking coming up?

We’re emailing everyone who’s booked an event with us about their options, so please keep an eye on your inbox. Or you can contact us at events@adventuregolf.com and one of our team will be in touch.

What if I want to book a party later in the year?

We will be keeping a close eye on the latest government guidance around gatherings and social distancing and as soon as it is safe to do so, we will let you know. Sign up to our newsletter to be the first to hear the news.

Will you still be offering the Early Bird?

While the government continues to advise on social distancing, we feel temporarily stopping our Early Bird is the right thing to do. Alongside all of the changes we're making in our jungle to keep our team safe as well as our guests, it's important to us that we look after our guests queuing outside our jungle too. We appreciate this may disappoint some of our loyal guests, however, rest assured, they will both be back when the time is right to do so. To hear the news first, sign up to our newsletter

I had a gift card that expired. What should I do?

Keep it and bring it with you. We will honour all gift cards which expired during our temporary closure.

Will you be offering food and drink when you reopen?

The Thirsty Toucan bar and Rainforest Roast Café will both be open, serving up tropical cocktails, mocktails, great coffee, sweet treats and more. We will be temporarily keeping the shutters closed on Pizza Cabana for the time being.

We’ll be serving safely, with our team carefully following social distancing guidelines. We’ll only be taking orders from tables - which will be at least one metre apart. We’ll also have menus on hand at the request of guests.

Do I need to wear a face-covering or other PPE before visiting?

No. We’re making changes in our jungle to follow the latest social distancing guidelines to help keep you safe at all times. This gives you more time to focus on mini golf tactics!

Will the team be wearing PPE during my visit?

Although we’ve introduced some changes to our jungle to keep our team & guests safe, the Government guidance strongly advises against using extra PPE unless unable to complete social distancing.

We are confident the additional social distancing measures introduced ensure that our sites remain safe for everyone. If any of our team would prefer to wear PPE during their shift, we will support them in doing so.

Before I visit

Do I need to pre-book?

Nope. Just turn up and tee off!

When can I visit?

We’re open:
Monday to Wednesday from 11am-10pm
Thursday and Friday from 11am-11pm
Saturday from 10am-11pm
Sunday from 10am-10pm.

Our opening times might change during school holidays and on public holidays. We’ll let you know on our website and social media.

Who can play mini-golf?

Anyone can play our courses. We pride ourselves on having something for everyone, whatever your age or ability.


What’s the minimum age to play?

We don’t have one – even the youngest golfers can have a go. If they’re aged 12 and under, they’ll need an adult in their troop at all times.

Will someone explain the rules before we tee off?

When you arrive, one of our friendly team can run you through the playing rules – and you’ll also find them on your scorecard. After that you’ll be ready to roll, with our team on-hand to help whenever you need them.

How many mini-golf courses do you have?

We’ve got two epic, 18-hole courses – Ancient Explorer and Tropical Trail.

Can I choose which course to play?

Yes. But if you choose to play two courses you get to explore both.

How long will the game last?

Generally, it'll take about 45 minutes to get around each course. At busy times, it might take a bit longer.

Will I need to finish the course within a certain amount of time?

No, you’re welcome to stay as long as you want. But remember to stick to the maximum-six-shots-per-hole rule and be aware of other golfers behind you.

Can we bring our own drinks and food to the venue?

Unfortunately not (rainforest border rules). But don’t worry, we’ve got plenty of tasty grub, hot and cold drinks and tropical cocktails available in our bar & café.

Do you have access for wheelchairs and prams?

Yes, our jungle is wheelchair and pram-friendly. Everyone can come and enjoy a game. 

Is there a limit on team size?

You can putt through our jungle in teams of up to four people. If you visit with a big group and divide up, your teams can play consecutively, following each other around the course.

What's the latest I can swing by for a game?

You can turn up 15 minutes before closing time to play 18 holes, or tee off 45 minutes before closing time for 36 holes. Last orders at the bar are 10pm from Sunday to Wednesday and at 11pm from Thursday to Saturday.  

Café, bar & pizza

What are your options for healthy eating and special dietary requirements?

We serve delicious nut-free chocolate brownies, fresh juices, feel-good juices and diet drinks. If you’d like to see our full allergen list, please ask our team at the bar.

Can I warm up baby food or drink?

Of course. We’ll give you hot water so you can warm it through.

Jungle facilities

Do you have free WiFi?

Yep. To use it, just connect to Treetop Kloud. No password needed.

Do you have high chairs?

Yes, lots. Ask one of our team and they’ll be happy to bring a highchair to your table.

Do you have a crèche?

No. But you can take tiny explorers with you as you trek around our courses. Our jungle is pram and pushchair-friendly and even the mini-est of mini golfers can have a go at putting.

Is there somewhere to store my personal belongings?

Yes, we’ve got lockers that take £1 coins. But we don’t recommend you bring any valuables to the jungle – we can’t take responsibility for any items lost or damaged while they’re in our care.

Is there a disabled toilet and baby changing area?

Yes, you’ll find both next to our rainforest reception.

Can I charge a mobility scooter or my mobile in your venue?

Yes, you’ll find plug sockets in our bar & café. We don’t supply chargers though, so remember to bring your own.  

Everything else

Do you offer group discounts?

If you’re a pack of 15 people or more, we’ll give you a 10% discount. 

*Not available for party and event bookings. 

Who do I talk to if I've left something behind?

Get in touch with our team on 01618329805 or email us at infomanchester@adventuregolf.com We’ll try to hunt down your lost item.

Where can I give feedback about my experience?

We’re always happy to hear from our rainforest golfers. If you'd like to share your comments or reviews with us, head to our TripAdvisor page or email us at infomanchester@adventuregolf.com

Do you sell gift vouchers?

Yes, pop in anytime to buy a mini-golf gift for 18 or 36 holes. Vouchers are valid for two years.

Are there any family offers?

Yep.
If you’re a family of four, you can play 18 holes for £31.50 or 36 holes for £48.

Families must have and one child aged 12 or under.