How are you protecting your team members?
All the changes we’re making in our jungle are to keep our team safe as well as our guests, from hand sanitiser stations and regular hand washing, to social distancing, Perspex screens at reception and making every payment contactless.
Our team will also be wearing face coverings as well as our guests. Behind our reception desk and bar, we also have floor markers to help team members keep their distance.
Are you offering food and drink?
Yes, and lots of it. Pizza Cabana is open every day, from 11am to 9pm and from 10am on the weekend. The Thirsty Toucan bar and Rainforest Roast Café are open all week too, serving up tropical cocktails, mocktails, great coffee, sweet treats and more.
We’re serving safely, with our team carefully following social distancing guidelines. We’re only taking orders from tables, which are spaced a safe distance apart. Our menus and condiments are available when guests ask us for them.
Last orders from The Thirsty Toucan and the Rainforest Roast Café are 9pm from Sunday to Wednesday and at 9.30pm from Thursday to Saturday.
Will the team be wearing PPE during my visit?
How are you managing social distancing?
To keep our guests and team safe, there’s a one-way route for guests, fewer people for more space, and signs throughout the rainforest to keep guests a safe distance apart at all times. We've set up hand sanitiser stations and we're only taking contactless payments. We’ll also be on the ball with extra cleaning – keeping hands and surfaces washed and washed again, and freshly scrubbing clubs and balls for every golfer.
It's masks on to come in and we’ve also put rainforest parties and events on hold for now.
How are you limiting large gatherings?
We have a Treetop host waiting at the entrance to welcome you. They’ll make sure there’s only a limited number of people in the rainforest at any one time.
Do I need to book online?
Nope, just turn up and tee off. If it’s a busy time, you may need to queue while our Treetop Host makes sure there aren’t too many people in the rainforest. But they’ll let you know if you need to wait.
Have your opening hours changed?
Yes. We are open;
Mon - Wed: 11am until 9pm
Thurs & Fri: 11am until 10pm
Sat: 10am until 10pm
Sun: 10am until 9pm
Last entry time is 8:45pm to play 1 course and 8pm for 2 courses.
Our family/group is more than four people. Will we be able to play?
Yes! We’ll just ask you to split into teams of four or less, and play the course one after the other.
Are you taking cash payments?
Not right now. To help keep our guests and team safe, we’re only taking contactless payments.
Can I book a party or event yet?
What do I do if I have a party booking coming up?
We’re emailing everyone who’s booked an event with us about their options, so please keep an eye on your inbox. Or you can contact us at email@example.com and one of our team will be in touch.
What if I want to book a party later in the year?
We will be keeping a close eye on the latest government guidance around gatherings and social distancing and as soon as it is safe to do so, we will let you know. Sign up to our newsletter to be the first to hear the news.
Are you still offering the Early Bird?
While the government continues to advise on social distancing, we feel temporarily stopping our Early Bird is the right thing to do. Alongside all of the changes we're making in our jungle to keep our team safe as well as our guests, it's important to us that we look after our guests queuing outside our jungle too. We appreciate this may disappoint some of our loyal guests, however, rest assured, it will be back when the time is right to do so. To hear the news first, sign up to our newsletter
Do I need to wear a face covering before visiting?
Following recent Government announcements, from Friday 7th August it is a legal requirement for members of the public to wear face coverings in an expanded group of areas, including indoor entertainment venues like Treetop.
Guests aged 11 or over must wear them before entering site, when walking around site and when playing mini golf, however you are not required to wear them if seated in The Market area (i.e. eating or drinking).
If you're exempt from wearing a mask, please let a member of our team know.
I had a gift card that expired. What should I do?
Keep it and bring it with you. We will honour all gift cards which expired during our temporary closure.
Do I need to book a table to play mini golf?
Do I need to scan the NHS Test and Trace QR Code to visit Treetop?
The health & wellbeing of our team & guests comes first. It's a mandatory requirement for guests visiting hospitality venues, such as Treetop, to provide their contact details. If you're unable to use the QR code, we'll ask the lead person in your group to give their contact details to our team at reception. You'll be unable to play mini golf or remain on site without doing so.
Does every guest within my group need to scan the NHS QR Code or leave their contact details?
Are there any guests or visitors who are exempt from scanning the NHS QR code?
The following are exempt from needing to scan the NHS QR code;
- Police Officers or Emergency Responders on duty
- Anyone making a delivery or collection
- Anyone who does not have the mental capacity to do so
Before I visit
Do I need to pre-book?
When can I visit?
Monday to Wednesday from 11am-9pm
Thursday to Friday Saturday from 11am-10pm
Saturday from 10am-10pm
Sunday from 10am-9pm
Who can play mini-golf?
Anyone can play our courses. We pride ourselves on having something for everyone, whatever your age or ability.
What’s the minimum age to play?
Will someone explain the rules before we tee off?
How many mini-golf courses do you have?
Can I choose which course to play?
How long will the game last?
Will I need to finish the course within a certain amount of time?
Yes, if you’re teeing off after 8:45pm. The latest government rules mean all guests will need to leave the jungle by 10pm. But don’t worry, we’ll make sure our last tee-off times are 8pm for two courses and 8:45pm for one course. Remember to stick to the maximum-six-shots-per-hole rule and be aware of other golfers behind you, and you’ll be in for an epic adventure.
What's the latest I can swing by for a game?
The last entry time to play two courses is 8pm, and for one course, it’s 8.45pm.Last orders from The Thirsty Toucan and the Rainforest Roast Café are 9pm from Sunday to Wednesday and at 9.30pm from Thursday to Saturday.
Can we bring our own drinks and food to the venue?
Do you have access for wheelchairs and prams?
Is there a limit on team size?
Can I play two courses if I arrive in the jungle after 8pm?
Nope, but you can play one course if you get here at or before 8.45pm. We want to make sure you enjoy your visit to the jungle in a fun and relaxed way, without feeling rushed. It’s now a government requirement that we close our rainforests at 10pm and make sure all guests have trekked out.
Can I get a refund if I don’t finish my round of mini golf before 10pm?
Can I come in for just food and drinks after 8:45pm?
Last orders from The Thirsty Toucan and the Rainforest Roast Café are 9pm from Sunday to Wednesday and at 9.30pm from Thursday to Saturday. You’ll have plenty of time to finish your food and drinks before the rainforest closes at 10pm.
Café, bar & pizza
What are your options for healthy eating and special dietary requirements?
Can I warm up baby food or drink?
Do you have free WiFi?
Do you have high chairs?
Do you have a crèche?
Is there somewhere to store my personal belongings?
Is there a disabled toilet and baby changing area?
Can I charge a mobility scooter or my mobile in your venue?
Do you offer group discounts?
*Not available for party and event bookings.