Question 1

Can I pre-book?

Accepted Answer

No. We prefer to roam the jungle free — so show up whenever you’re ready to play and our guides will get you going. Our helpful guides will let you know if you need to wait a short time before teeing off.

Question 2

How long will the game last?

Accepted Answer

Generally, it'll take about 40 minutes to get around each course, but at busy times, it might take a bit longer. Don’t worry, there’ll be no need to check into the Pitz Bug Hotel.

Question 3

Can I pay with cash?

Accepted Answer

To help reduce your waiting time, it’s card payments only in our rainforest. We do have plenty of rubies, emeralds and sapphires down at Rainbow Creek Mine though.

Question 4

What are the rules on group sizes?

Accepted Answer

There are no limits on the size of your group visiting our rainforest. However, when playing we will ask for groups to split into a maximum of 4 and play consecutively.

Question 5

What’s the minimum age to play?

Accepted Answer

Our extraordinary answer? We don’t have one – here, even the youngest golfers can have a go. But if they’re aged 12 and under, they’ll need an adult in their crew at all times.

Question 6

Is there somewhere to store my belongings?

Accepted Answer

Yes there is — thanks to our free lockers, the only thing lost in our jungle is the Ancient Explorer’s lido.

Question 7

Are your courses accessible?

Accepted Answer

Yes, our jungle is manual wheelchair and pram-friendly, so every explorer can come and enjoy a game.

Question 8

What is the Early Bird and when is it available?

Accepted Answer

With our Early Bird, you can play both courses (Tropical Trail and Ancient Explorer) for the price of one. '
'*Available Monday - Friday (11am - 1pm) and Sunday (10am-12pm)'
'*Includes school holidays and bank holidays. Both courses to be played on the same visit.

Question 9

Do you offer a discount for Blue Light cardholders, disabled guests and carers?

Accepted Answer

Yes, we do. Grab 10% off when you show a valid Blue Light card, and 50% off your mini golf ticket when you show proof of carer requirement at reception.

Question 10

How should I know which course to choose?

Accepted Answer

You could ask the Mighty Oracle, you could flip a coin — or like all extraordinary explorers, you could just do both.

Question 11

I've lost something during my visit.

Accepted Answer

No problem. Click the contact us page to share more details and we'll help locate your goods.

Question 12

What deals, discounts or special offers do you do?

Accepted Answer

Play both the Tropical Trail and Ancient Explorer for the price of one with our Early Bird - available before 1pm (Monday-Friday) and before 12pm (Sunday).'
'Students can enjoy extraordinary savings all week.'
'We also have savings for family tours of 4, over 60s and under 5s.'
'Click the plan your trip button to find out more.

Question 13

What's the latest time I can play?

Accepted Answer

The last entry time to play two courses is 45 minutes before closing, and for one course, it’s 15 minutes. Darkness falls in the rainforest 30 mins after closing time, when all guests need to trek home.

Question 14

How can I pay for my VIP experience?

Accepted Answer

Our Treetop team will provide a secure payment link with your booking confirmation. If you require an invoice, please let our guides know when placing your enquiry. Or, you could bug the Pitz Hotel’s financial team about it, whatever you prefer.

Question 15

What’s the maximum booking number?

Accepted Answer

Ready to take your group on the trip of a lifetime? Speak to our team to find out the best option for your group size.

Question 16

Do we all play the game as one big group?

Accepted Answer

Your team will tee off in smaller groups of up to four guests. But we know a game is always better together — so we’ll make sure your tour group plays consecutively, and follow each other around both courses.

Question 17

How VIP is the experience?

Accepted Answer

Only the jungle’s most famous residents make it to our VIP section. You can often spot stars from the Old Peck Theatre behind our red velvet ropes, but their schedules are too packed for meet and tweets right now.

Question 18

Can I book and pay straight away?

Accepted Answer

All bookings are enquiry only. Your enquiry will then be picked up by our VIP Experiences Team, who will confirm availability with you

Question 19

Can I order additional food and drink on the day?

Accepted Answer

You can! Please speak to your VIP Experiences host and they will talk you through the menu. They can take individual payments or set up a tab when orders have been placed.

Question 20

Can I take drinks onto the courses?

Accepted Answer

Unfortunately not (rainforest border rules). But don’t worry, your drinks can be kept in your private VIP Experiences room or reserved area ready to celebrate victory or commiserate a high score

Question 21

Will our host supervise the kids in a VIP Experience? What's expected of us as parents/ guardians?

Accepted Answer

While your VIP Experiences host is there to help make your VIP Experience the best it can be, guests must ensure that all children under the age of 12 are supervised at all times and that there is at least one supervising adult per four children under 12.

Question 22

Do you cater for special dietary requirements?

Accepted Answer

We cater for a variety of dietary requirements. We have vegan, gluten-free and nut-free pizza available. If you’d like to see our full allergen list, please ask our VIP Experiences team.

Question 23

What's included in the nibbles for my VIP Experience?

Accepted Answer

Group Experiences Subject to availability, we've a selection of Chilli Rice Crackers, Manomasa Serrano Chilli & Honey Tortilla Chips, Oloves Basil & Garlic Olives, and Sweet & Salty Popcorn.'
'**Kids Experiences ** Subject to availability, we've a selection of Apple & Grape slices, Ready Salted Pom Bears, Sweet & Salted popcorn.

Question 24

What's included in the VIP Experiences drink tokens?

Accepted Answer

Choose from: House Beer (Modelo, Pacifico or non-alcoholic) Cider (Old Mout) 175ml Wine (Red, Rose, White) Nature’s Nojito Or exchange for any soft drink.

Question 25

Will there be food and drink included in my VIP Experience? Can I bring my own?

Accepted Answer

Our VIP Experiences team will discuss food and drinks with you when your booking is confirmed. Unfortunately, no food and drink from outside vendors are allowed in our jungle.'
'*Pizza Cabana unavailable in Metrocentre

Question 26

Can I bring my own cake?

Accepted Answer

Of course! Our team will be happy to help and will light the candles and cut the cake into slices. (We can't provide the trio of singing frogs to serenade everyone though... we're working on it.)

Question 27

My child is aged 13, can they not book a Kids Experience?

Accepted Answer

Of course they can. We do recommend for ages 13+ to choose one of our Group Experiences options - which offers a more grown up Experience. Children under 5 can also still take part in a Kids Experience.

Question 28

Can I book a private hire event?

Accepted Answer

Of course. Whether you're looking for a full private hire of the venue, or just hiring out one course, we'd be happy to discuss your needs. Please email events@adventuregolf.com with details of your request and one of our VIP Experiences team will be able to discuss options with you.

Question 29

How do I pay for a School Trip?

Accepted Answer

Once you've spoken with our VIP Experiences team, they will arrange payment with you. You can either pay via a secure payment link sent via email or via BACS transfer, whichever suits you best.

Question 30

Can I book a table?

Accepted Answer

We don’t monkey around with bookings, our street market is walk-in only. But don’t worry, there’s plenty of space to hang around here.

Question 31

Do you cater for menu alterations or dietary requirements?

Accepted Answer

Our recipes may be ancient, but we keep it current when it comes to dietary considerations in the jungle. We cater for a variety of dietary requirements and are happy to make further adjustments. If you’d like to see our full allergen list, head to our Eat & Drink page.

Question 32

What time does your Pizza Cabana kitchen close?

Accepted Answer

Our Cabana is open from 12pm-9pm every day for the tropic’s best tasting pizzas.

Question 33

Can I bring my own food and drinks to the venue?

Accepted Answer

Unfortunately not (rainforest border rules). But don’t worry, we’ve got plenty of tasty grub, hot and cold drinks from The Thirsty Toucan, Pizza Cabana and Jungle Buzz Café.

Question 34

Who comes up with cocktail recipes in the jungle?

Accepted Answer

Rumour has it that the Thirsty Toucan Bar learned to mix fruity flavours from prehistoric aztec wall carvings. It turns out ancient spirits are a favourite of ancient spirits, apparently.

Question 35

What do you mean your pizzas are oval shaped?

Accepted Answer

The only perfect round in our mini golf wilderness can be found on your scorecard — because our perfectly, imperfect handmade pizzas are authentically unpredictable, oval shaped and wonky, like all the best pizzas are.

Question 36

Can anyone attend?

Accepted Answer

All guests are welcome to attend our Quiet Sessions. Remember, we don't take bookings - so simply turn up and tee off.

Question 37

What time will the Quiet Session be on?

Accepted Answer

Our Quiet Sessions take place from 9am until 11am on the second Sunday of every month.

Question 38

Do I need to enter the jungle via a different entrance?

Accepted Answer

When swinging by for a Quiet Session, please use:'
'Birmingham: our Lower Mall entrance door (on St. Martin's Square)'
'Cardiff: the St David's entrance by The Hayes or Barrick Lane'
'Leicester: our entrance on Shires Lane'
'Manchester: our main entrance on Dantzic street

Question 39

What changes will be made?

Accepted Answer

We’ll be turning off our music in the lobby area, toilets and The Market. Reducing the background noise and interactive holes, with all strobe lighting turned off, for a calmer journey through the jungle.

Question 40

How do I buy a gift voucher?

Accepted Answer

Click here to buy one right now.

Question 41

Why don’t you sell physical vouchers at sites?

Accepted Answer

As part of our growing commitment to try and reduce unnecessary single use paper items, we provide a digital only version. We’ll continue to review this moving forward.

Question 42

Are there any restrictions on what I can purchase with my gift vouchers?

Accepted Answer

Nope. They can be used for paying for anything from Treetop – be that mini golf or our food and drink items. They can be used anytime of the day or week. If wanting to pay for food & drink with a gift voucher, please alert a member of our team before ordering. Gift vouchers do not work on our ‘order at table’ applications or on VIP Experience bookings.

Question 43

Can the gift vouchers be used at any Treetop site?

Accepted Answer

Yes! Feel free to use them at any Treetop location – currently sprouting in Cardiff, Manchester, Leicester and Birmingham.

Question 44

How long do I have to use my gift voucher?

Accepted Answer

All Treetop gift vouchers have a one year expiration. We’ll also send you a reminder when your gift voucher is about to expire.

Question 45

I have an issue with my gift voucher and need to speak to someone

Accepted Answer

Please email marketing@adventuregolf.com – our marketing team will support on all gift voucher enquiries.

Question 46

When will I receive my image from the photo booth?

Accepted Answer

Your image should be sitting in your emails straight away, so don't forget to check your junk folder.'
'Still not there? No problem, give the team an email at marketing@adventuregolf.com and they'll be able to help you out further.

Question 47

Do you have a crèche?

Accepted Answer

No. But you can take tiny explorers with you as you trek around our courses. Our jungle is pram and pushchair-friendly and even the miniest of mini golfers can have a go at putting with our specially suited clubs.

Question 48

Do you have free WiFi?

Accepted Answer

We sure do. To use it, just connect to 'Wifi in the Wild'. No password needed.

Question 49

Do you have high chairs?

Accepted Answer

Yes, lots. Ask one of our team and they’ll be happy to bring a highchair to your table.

Question 50

Is there a disabled toilet and baby changing area?

Accepted Answer

Yes, you’ll find both near our Jungle Tours reception.

Question 51

Is there somewhere to store my personal belongings?

Accepted Answer

Yes, store your essentials in our free to use lockers.

Question 52

Is there air conditioning?

Accepted Answer

Of course! We like to keep things cool in our jungle. Not only do we have a fully air-conditioned rainforest, we also have a new range of iced drinks range from the Jungle Buzz Café to enjoy.

Questions to help you navigate your journey

Ask our guides

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Questions to help you navigate your journey

General

Can I pre-book?

How long will the game last?

Can I pay with cash?

What are the rules on group sizes?

What’s the minimum age to play?

Is there somewhere to store my belongings?

Are your courses accessible?

What is the Early Bird and when is it available?

Do you offer a discount for Blue Light cardholders, disabled guests and carers?

How should I know which course to choose?

I've lost something during my visit.

What deals, discounts or special offers do you do?

What's the latest time I can play?

Do you have strobe lighting at the venue?

Offers

Group Bookings, Parties and Events

Eat & Drink

Quiet Sessions

Gift Vouchers

Facilities

Ask our guides

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