Coronavirus (Covid-19)
Do I need to book online?
Can I book a party or event yet?
Unfortunately not. However, our Treetop Troop are hard at
work on some new buzzing packages.
To be the first to know when our parties are back on, keep an eye on our
website, social media or sign up to our newsletter
Do you offer food and drink?
Yes, and lots of it. Pizza Cabana is open every day from Midday. The Thirsty Toucan bar and Rainforest Roast Café are open all week too, serving up tropical cocktails, mocktails, cracking coffee, sweet treats and more.
Do you still offer the Early Bird?
Yes we do. Our Early Bird will be available Monday-Friday.
I had a gift card that expired during your temporary hibernation, what should I do?
Keep it and bring it with you. We will honour all gift cards which expired during our temporary closure until 31st August.
Will you be busy?
We have a Treetop host waiting at
the entrance to welcome you. They’ll make sure there’s only a limited number of
people in the rainforest at any one time. If it’s a busy time, you may need to
queue whilst our Treetop Host makes sure there aren’t too many guests in the
rainforest
Do I need to book a table to play mini golf?
Can I order from the bar?
We’re only taking orders from tables for now. Our guests can check out our menu by scanning the QR code at each table. Condiments are made available when our guests ask for them.
Which entrance do I use?
To keep guests a safe distance apart at all times in our reception area, the ground floor mall entrance (next to Vision Express) will be the only way in to the jungle until 9pm.
The entrance/exit door from St Martin’s Square will be exit only until 9pm each day, becoming entry and exit from 9pm-close.
Have you removed all social distancing measures?
The safety of our guests & team remains our top priority.
There’s hand sanitiser stations throughout the jungle, fewer people for more space, and we’re only taking contactless payments. We’re on the ball with extra cleaning too – keeping hands and surfaces washed and washed again, and freshly scrubbing clubs and balls for every golfer
Whilst it’s no longer a legal requirement to wear face coverings indoors, we support all team and guests who choose to wear them in our rainforest.
Do I need to wear a face-covering before visiting?
No. Whilst it’s no longer a legal requirement to wear face coverings indoors, we’ll support all team & guests who choose to wear them in our rainforest.
What are the rules on group sizes?
There
are no limits on the size of groups visiting our rainforest. However, when playing mini golf,
we will ask for groups to split into a maximum of 4.
Do I need to scan the NHS Test and Trace QR Code to visit Treetop
It’s no longer a requirement to check-in. We’ll continue to display the NHS QR Code for guests who would like to check-in voluntarily.
Before I visit
Do I need to pre-book?
When can I visit?
We’re open:
Monday to Wednesday from
11am-10pm
Thursday to Friday from
11am-11pm
Saturday from 10am-11pm
Sunday from 10am-10pm
Open from 10am throughout the Summer Holidays!
Who can play mini golf?
Anyone can play our courses. We pride ourselves on having something for everyone, whatever your age or ability.
What’s the minimum age to play?
Will someone explain the rules before we tee off?
How many mini golf courses do you have?
Can I choose which course to play?
How long will the game last?
What's the latest I can swing by for a game?
The
last entry time to play two courses is 45 minutes before closing, and for one
course, it’s 15 minutes.